Welcome to Romania!

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The following terms and conditions apply to entire content of www.yourguide.ro and documents sent to you by Your Guide. The content of this website is property of Your Guide Team and is subject to change without further notice. Booking a trip with Your Guide or using this website implies that you agree to all of Your Guide’s terms and conditions.

Privacy Policy

Your Guide does not share any of your personal information with other companies unless this information is strictly necessary for booking arrangements such as lodging. We are committed to respecting people’s privacy online.

Booking and Cancellation

Please contact us to commonly agree the route and other details of your tour. Once this agreement is reached a 20% deposit of the tour’s total price has to be paid by the customer to Your Guide bank account. The confirmation of your tour will be emailed to you. Balance of payment is due no later than 10 weeks before the tour start date.

In case of cancellation of our programs Your Guide is not responsible for any supplementary expenditures you have done for this program.

Cancellation by you:

• more than 8 weeks before the tour start date: deposit loss
• 4-8 weeks before tour start date: loss of 50% of tour price
• less than 4 weeks before tour start date: loss of 100% of tour price

Cancellation by Your Guide:

It is very unlikely for this to happen and we will do all we can to avoid it, but in case this may happen we will let you know as soon as possible, usually at least 4 weeks before tour start date. In this case we will offer you alternative dates we have available. If none of these are acceptable to you, you will get a full refund.

If your guide considers you are unsuitable (fitness, technique, etc.) to finish a route, he will alter the venue accordingly following mutual discussion with you. There will be no refund.

If the weather conditions are bad or change dramatically during the event your guide can choose to abort the event or alter the venue for your safety. You will be offered alternative dates for these events according to weather conditions.

Services

The program prices include:

• for hiking and trekking, mountain bike and skiing tours: breakfast, lunch packs, dinner, lodging, transfers, luggage transfer, guide service
• for paragliding and rock climbing: instructor/guide, accommodation on request

The program prices do not include: travel ticket to Romania, personal expenditures and insurances, extra meals, alcoholic and non-alcoholic drinks.

Accommodation:

We are trying to find you the best conditions available. Usually boarding houses provide 2-3-star conditions although in just a few of them it is possible to experience less. Most of the mountain chalets in Romania do not provide private bathroom. In some cases it may not be possible to provide separate sleeping rooms for women and men or double occupancy rooms. On special requests we will try to come up with a solution. The use of a sleeping bag or bed cover is recommended in some cases. You will be notified about any of these before we agree the final price. Your Guide will not accept responsibility for deficiencies beyond its control.

Please make sure to mention if you are a vegetarian or if you have any special request regarding the meals.

Your Safety

Natural water sources are usually clean in Romania, especially in the mountains. However if you feel the need for higher security you can bring your water-filtering device.

Your Guide will make every effort to safeguard your safety in the mountains, however you must be aware that when undertaking activities in the mountains there is always an element of risk which we cannot control.

You must accept to be completely under our guidance and control whilst in the mountains, and to abide by any decisions your guide makes. Your Guide has the right to cancel or curtail the participation of any client that they believe is potentially placing themselves or other members of the group at risk. There will be no refund.

Physical/Medical Conditions and Insurance

If you suffer from any medical condition which you think may be in any way relevant to your joining our programs, you must let Your Guide and your doctor know. We will be happy to answer any questions about what our programs involve.

Being properly prepared and having a minimum standard of fitness is necessary in order to maintain an adequate safety margin in the mountains. We assume you have a good understanding of your abilities. Please let us know about your physical condition and we will help you choose the best routes accordingly.

Some of our tours require good physical condition and/or basic rock climbing techniques. In these cases we can spend one day learning these techniques.

Due to the risk outdoor activities imply we recommend you own an insurance policy that covers the terrain and type of adventures you will be participating in.

Equipment

Your safety, enjoyment and success depend on your having the proper clothing and equipment. You will receive a list of personal equipment together with your booking confirmation. Please keep in mind that thunderstorms, wind, rain and snow are possible anytime in the mountains. You should have clothing that can be layered and keeps you warm and dry no matter the season.

Usually our rental equipment includes only mountain bikes, but in case you forgot something at home we will try to find a way to solve the problem. You will be responsible for the loss or damage to equipment loaned or hired. The cost of repair or replacement of the equipment will be charged to you.

Weather

For some of the outdoor activities, routes can be modified due to weather changes in order to safeguard your safety. For other activities abort may be necessary. In adverse conditions we will make every effort to provide a fun and meaningful holiday.

Governing Law

We are doing our best to make your holiday as enjoyable as possible but in the event of any dispute arising between us Romanian law will govern any litigation.

Please feel free to contact us for any other questions.